TRACK ONE

Avoiding Land Mines in Senior Leader Development

Transformative Leadership: Stop Thinking Like Last Year

Build Your Leadership Bench

Data Analytics: Moving from Prospective to Predictive Analytics

Why Does Strategic Planning Often Fail and How to Succeed Effectively At It

How to Ensure a Great Customer Experience

 

KEYNOTE SPEAKERS

JOHN TIMMERMAN, CHIEF SCIENTIST
Customer Experience and Innovation, Gallup
Friday, June 2, 2017: 
Creating a Customer-Centric Culture
  • Learn the latest scientific research in behavioral economics that influences customer decisions
  • Identify key success factors for creating a customer-centric culture
  • Understand hidden barriers in transforming the organizational culture

25TH ANNUAL

BE A PART OF HISTORY AT THE

FLORIDA STERLING CONFERENCE

MAY 30 - JUNE 2, 2017

JW MARRIOTT
ORLANDO GRANDE LAKES

Leadership

TRACK TWO

Moving from Tactical to Strategic Communication and Workforce Engagement

Negotiating Your Way to a Win

Advanced Communications Challenges, and Tactics for Success

Decision Making through Ethical and Value-Based Leadership

 

Advanced Leadership

TRACK THREE

Management for Excellence

Creating Sustainable Success through Visionary Leadership

Transform your Future through Strategy

Right Measures, Right Analysis, Right Information, Right Results

Retain and Grow Your Customer Base

Workforce Engagement: Build a Winning Team 

Ensure a Healthy Heart for your Operations

 

TRACK FOUR

Lean Six Sigma

Process Management

Process Flow Charts

Lean Overview and Key Points

Voice of the Customer

Key Analytical Tools

Process Improvement using DMAIC

 

TRACK FIVE

Lean Project Leader

Introduction to Lean Process Management

Fundamental Concepts & Essential Team Dynamics - Session 1

Fundamental Concepts & Essential Team Dynamics - Session 2

Process Assessment Using the Value Stream Map

Introduction to the Kaizen Problem-Solving Structure

Implentation of Kaizen and Tools

Register Today

The Annual Florida Sterling Conference, held at the JW Marriott Orlando Grande Lakes, is recognized as one of the best in the nation for practical learning in all areas of leadership and management systems. The conference includes 57 workshops with direct application and take-away tools, 2 keynote speakers, a Team Showcase Event featuring problem solving process improvement strategies, a Products and Services Exposition, a Storyboard Competition, and extensive networking and best practice sharing.

The conference content is developed with input from industry leaders to address challenges and hot topics. We invite presenters from around the nation who have demonstrated expertise in these areas. Our presenters consistently achieve top satisfaction ratings.

KAREN MOORE, FOUNDER AND CEO
Moore Communications Group
Wednesday, May 31, 2017: Building an Organization of Engaged Champions
  • Learn how to build a winning team of engaged champions
  • Transform your organization with key models for communication success
  • Understand how to leverage opportunities to take your organization to the next level

Dr. John Timmerman Gallup’s Chief Scientist of Customer Experience and Innovation, is a renowned expert in creating outstanding customer experiences by building and integrating business cultures, systems, and technologies. A recognized thought leader in the science of service, John has presented hundreds of lectures and consultations on designing customer-centric organizations across a globally diverse range of industries. John is the former Chairman of the American Society for Quality and is a former senior examiner and current Judge for the Malcolm Baldrige National Quality Award.

Karen Moore is founder and CEO of Moore Communications Group, a nationally ranked innovative communications and public affairs firm. An acclaimed leader in the advocacy arena, Karen has successfully built hundreds of state and national coalitions impacting important issues that affect our world. Her extensive communications experience shapes conversations that span the healthcare, education, finance, technology, energy, and economic development sectors. Karen is a determined entrepreneur and a renowned public speaker, having addressed hundreds of organizations and Fortune 500 companies on topics such as advocacy, strategic planning, crisis communications, marketing, and networking.

Register Today

MAY 30 - JUNE 2, 2017

JW MARRIOTT    |    ORLANDO GRANDE LAKES

JW MARRIOTT
ORLANDO GRANDE LAKES

25TH ANNUAL

BE A PART OF HISTORY AT THE

FLORIDA STERLING CONFERENCE

MAY 30 - JUNE 2, 2017

JW MARRIOTT
ORLANDO GRANDE LAKES

Register Now

JW MARRIOTT  |  ORLANDO GRANDE LAKES

Communication: Contact, Not Conflict

Mapping the Customer Experience

Emotional Intelligence

Employee Engagement

Measuring & Tracking Performance to Achieve Results

Data Analytics: How to Use Big Data

WORKSHOP TOPICS INCLUDE

FIVE CERTIFICATION TRACKS

57 Workshops          5 Certification Tracks          2 Keynote Speakers 

One Day Event:

Education Summit

May 30, 2017 7:30am-4:30pm

One Day Event:

Healthcare Symposium

May 30, 2017 7:30am-4:30pm

57 Workshops
 5 Certification Tracks
 
2 Keynote Speakers 

RegisterRegister

One Day Event: 

Criteria 101

May 30, 2017 8:00am-4:30pm

More Information